Tracked delivery anywhere in South Africa. It is free on orders of R750 or more, and a flat R250 below that.
If it is not right for you, send it back within 15 days of delivery in resaleable condition and we refund the price you paid, including standard delivery. That is a voluntary policy we offer on top of your legal rights. You cover the cost of returning it unless the item is faulty.
If it arrives faulty, damaged or not as described, we put it right at no cost to you under the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002, return postage included.
A hexagonal pink castle tent, 140cm across, with curtained doors and mesh windows.
The six-sided shape gives children room to stand up inside, and it goes together in minutes with poles, connectors and a step-by-step manual.
A hexagonal pink castle tent, 140cm across, with curtained doors and mesh windows.
The six-sided shape gives children room to stand up inside, and it goes together in minutes with poles, connectors and a step-by-step manual.
Size: 140cm (55 inch) wide x 135cm (53 inch) high.
Shape: Hexagon, for more standing room.
In the box: Tent, poles, connectors, carry bag, instruction manual.
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Still deciding?
Not sure yet? That is fine.
You cannot always judge a product from a photograph. If it is not right for you, send it back within 15 days of delivery in resaleable condition and we refund the price you paid, including standard delivery. That is on top of your Consumer Protection Act 68 of 2008 rights if anything arrives faulty.
If it turns up faulty, damaged or not as described, that is on us. The Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002 covers you, and we pay the return postage. Read the full detail on our refunds and returns page, or ask us anything before you order.
A few minutes. The poles push into the connectors and the cover goes over the frame, following the manual in the box. No tools are needed.
Can it be used outside?
Yes, indoors or outdoors. Bring it in if the weather turns, and let it dry before it goes back in its bag.
How do I clean it?
Wipe the fabric down. It is made to be cleaned that way rather than machine washed.
Does it fold away?
Yes. It comes apart and packs into the carry bag it arrives in.
How many children fit inside?
Two to three, depending on their size and what they are doing in there.
What age is it for?
It suits pre-school and primary-age children. The listing does not state a specific age.
Are the poles sturdy?
The frame is made to hold the tent steady in normal play. It is a fabric play tent, not a climbing frame, so it is not built to be climbed on.
Does it have windows?
Yes, soft mesh panels that let air through and let you see in.
Can I put a light or cushions inside?
Yes. Cushions, soft toys and blankets are what most people add.
Does it come with a floor mat?
No. The listing does not include a floor mat, so it sits on whatever surface you put it on.
What colour is it?
Pink, with the castle detailing shown in the photographs.
Is it in stock?
Yes. Both tents are held in stock and ship on the delivery times above.
How much is delivery?
We dispatch within 2 working days. Tracked South African delivery then takes up to 7 working days; remote addresses may take longer. Standard delivery is free on orders of R750 or more, or R250 below that.
How long does delivery take?
We dispatch within 2 working days. Tracked South African delivery then takes up to 7 working days; remote addresses may take longer. Standard delivery is free on orders of R750 or more, or R250 below that.
Do you deliver outside South Africa?
We dispatch within 2 working days. Tracked South African delivery then takes up to 7 working days; remote addresses may take longer. Standard delivery is free on orders of R750 or more, or R250 below that.
Is there an express option?
We dispatch within 2 working days. Delivery then takes up to 7 working days by tracked courier. Delivery is free across South Africa on orders of R750 or more, and R250 including VAT below that. Remote and regional addresses may take longer.
Will I get a tracking number?
We dispatch within 2 working days. Tracked South African delivery then takes up to 7 working days; remote addresses may take longer. Standard delivery is free on orders of R750 or more, or R250 below that.
What currency are prices in?
The current price is shown in South African rand in the buy box. Delivery is calculated in the cart.
Which payment methods do you take?
Card payments through Stripe, and PayPal.
Do I get a receipt?
Yes. A confirmation email with your order details is sent as soon as the payment goes through.
Do you have a shop I can visit?
No. This is an online store with no physical shop, which is part of how the prices stay where they are.
How do I contact you?
Email theteam@customersupport.care. Most emails are answered within one business day.
Can I cancel my order?
Our voluntary change-of-mind return window is 15 days from delivery, with customer-paid return postage and no handling fee. Statutory rights under the Consumer Protection Act and the Electronic Communications and Transactions Act are not limited. See our returns policy for conditions and exceptions.
What is your returns window?
Our voluntary change-of-mind return window is 15 days from delivery. You pay return postage; there is no handling fee. This does not limit statutory cooling-off or faulty-goods rights under South African law. See our returns policy for conditions and exceptions. If it arrives faulty, damaged or not as described, the Consumer Protection Act 68 of 2008 covers you and we pay the return postage. Our refunds and returns page has the full detail.
Who pays for the return postage?
Our voluntary change-of-mind return window is 15 days from delivery. You pay return postage; there is no handling fee. This does not limit statutory cooling-off or faulty-goods rights under South African law. See our returns policy for conditions and exceptions. If it arrives faulty, damaged or not as described, the Consumer Protection Act 68 of 2008 covers you and we pay the return postage. Our refunds and returns page has the full detail.
What if it arrives damaged?
Keep the packaging and email us your order number with photos. If it arrives faulty, damaged or not as described, the Consumer Protection Act 68 of 2008 covers you: we repair, replace or refund it and pay the return postage.
How long does a refund take?
Refunds go back to your original payment method, usually within 5 to 10 working days of us receiving and checking the return.
The complete guide
Princess castle tents: what to look at before you buy
6 min readBuyFactory Direct
A six-sided castle with room to stand up in
Most fabric play tents are square, and a square tent of this width has less usable floor than you
would think, because the corners are where the walls slope in. This one is a hexagon, 140cm across
and 135cm high, and the six-sided shape is the reason children can stand up inside it rather than
kneel.
It has curtained doors and mesh windows, so there is air moving through it and you can see in from
across the room.
What you actually get
The tent, sturdy poles, secure connectors, a carry bag and a step-by-step instruction manual. It is
made from premium polyester, light enough to move on your own and steady once it is up.
It fits two to three children comfortably, which is what makes it work for playdates rather than
only for solo play.
Putting it up
A few minutes, following the manual. The poles go into the connectors and the cover goes over the
top. There are no tools involved and nothing that needs an adult's strength, though an adult
usually does the first build.
Choosing between the two tents
The Fairy Play Tent is 121cm wide and comes with fairy star lights included. This castle is 140cm
across, hexagonal, and has more room inside, but no lights in the box.
Buy on the space you have and the number of children who will use it. If it is going into a corner
of a small bedroom, the fairy tent is the easier fit. If it is for two or three at a time, this one
is the one with the floor space.
Looking after it
Wipe it down rather than washing it, and let it dry before packing it away. Store it in its bag
somewhere dry. It is a fabric play tent, so it is built for playing in rather than climbing on.
Choose your product using the sizes and specifications on the page. Orders ship from our warehouse or the product supplier. Free South Africa-wide delivery on orders over R750.
Princess Castle Play House from BuyFactory Direct South Africa. R1919. We dispatch within 2 working days. Tracked South African delivery then takes up to 7 working days; remote addresses may take longer. Standard delivery is free on orders of R750 or more, or R250 below that. Our voluntary change-of-mind return window is 15 days from delivery, with customer-paid return postage and no handling fee. Statutory rights under the Consumer Protection Act and the Electronic Communications and Transactions Act are not limited. See our returns policy for conditions and exceptions.
