{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "Free tracked South Africa-wide delivery on orders of R750 or more; delivery is R250 including VAT under R750. We dispatch within 2 working days and delivery then takes up to 7 working days by tracked courier.",
    "content": "Shipping Last updated 22 October 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order. Delivery charges We deliver to all regions of South Africa. Delivery is free on orders of R750 or more. Below that, delivery is R250 including VAT. The charge is shown in the cart before you pay, and it covers the whole order however many products are in it. Dispatch and delivery times We dispatch within 2 working days. Delivery then takes up to 7 working days by tracked courier. Working days leave out weekends and public holidays. Remote and regional addresses may take longer. Orders ship from our warehouse stock or the supplier identified for the selected product. Larger orders can go out in more than one parcel, each with its own tracking number. Tracking You will get a tracking link by email as soon as your order ships, so you can follow it to your door. See Track Your Parcel for help. Address accuracy Check the name, address and postcode before paying. Contact us straight away if something needs correcting. A change may not be possible once the parcel has been dispatched. Damage or non-delivery If an item arrives damaged, keep the packaging and email us the order number and photographs. If your parcel has not arrived or tracking has stopped, contact us and we will investigate it with the courier. Questions about delivery?",
    "url": "https://buyfactorydirect.co.za/shipping/"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "Our voluntary 15-day change-of-mind return policy, plus your rights under Consumer Protection Act 68 of 2008. Products must be returned in resaleable condition.",
    "content": "Refunds and returns Cancelling before dispatch Contact theteam@customersupport.care with your order number as soon as possible. Cancellation before dispatch is free. After dispatch, the return terms and statutory rights below apply. Changing your mind We offer a voluntary 15-day change-of-mind return window counted from delivery. Contact us within that period for return instructions and the correct return address. Return the complete product with proof of purchase, in its original packaging and resaleable condition, having handled it only as needed to inspect it. You pay the direct return postage; we charge no cancellation, restocking or handling fee. Separately, qualifying online purchases carry a seven-day cooling-off right after delivery under section 44 of the Electronic Communications and Transactions Act 25 of 2002, subject to its exceptions. Only the direct return cost is payable when that right applies; the statutory refund is due within 30 days of cancellation. Our voluntary conditions do not reduce statutory rights. Faulty, damaged or incorrect goods Contact us with your order number and a description of the problem. Photos can help us resolve it. Under sections 55 and 56 of the Consumer Protection Act 68 of 2008, qualifying unsafe, defective or unsuitable goods may be returned within six months of delivery at our cost for repair, replacement or refund as provided by law. These rights are separate from change-of-mind returns. Refunds and exceptions We process approved voluntary refunds to the original payment method within 5 to 10 working days of receiving and checking the return. Statutory deadlines apply where relevant. Custom-made goods, and sealed goods opened where health or hygiene rules exclude a change-of-mind return, may have different eligibility; faulty-goods rights remain. We will explain any applicable exception before processing your request. Contact and disputes Email theteam@customersupport.care . Never send card details or payment credentials. If we cannot resolve your complaint, you can contact the Consumer Goods and Services Ombud or the National Consumer Commission.",
    "url": "https://buyfactorydirect.co.za/refunds-and-returns/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How BuyFactory Direct collects, uses, shares and protects your personal data, including cookies and analytics.",
    "content": "This Privacy Policy explains how BuyFactory Direct (a division of Caruso Consulting Co Ltd, \"we\", \"us\" or \"our\") collects, uses, shares and protects your personal information when you visit buyfactorydirect.co.za or buy from us. We are committed to handling your data lawfully, fairly and transparently. If you have any questions about this policy or your data, contact us any time at theteam@customersupport.care or call +66 (0) 98 391 3877 . Information We Collect We only collect the data we need to run our store and serve you well. This may include: Information you give us : such as your name, delivery and billing address, email address and phone number when you place an order or contact support. Payment information : handled securely by our payment processors. We do not store full card numbers on our servers. Information collected automatically : such as your IP address, browser and device type, pages viewed and referring site, gathered through cookies and similar technologies. Cookies, Analytics & Tracking We use cookies and similar technologies to keep the site working, remember your preferences, understand how the site is used, and measure the performance of our marketing. Cookies fall into a few broad categories: Essential cookies : required for core functions like navigating the site and keeping items in your basket. Analytics cookies : help us understand how visitors use the site so we can improve it. Advertising cookies : used to measure and improve the relevance of our ads. You can control or disable cookies through your browser settings at any time. Blocking some cookies may affect how parts of the site work. Third-Party Tools (Google & Meta) To understand our audience and run effective, measurable advertising, we use trusted third-party services. These may set their own cookies and process limited data according to their own privacy policies: Google : including Google Analytics and the Google Ads / Google Shopping tag, to measure traffic and conversions. Meta (Facebook & Instagram) : including the Meta Pixel, to measure the performance of our social advertising. These tools may collect information such as pages visited and actions taken on our site. We do not sell your personal data. You can review Google's and Meta's privacy practices on their respective websites, and adjust ad personalisation through their settings. How to opt out You can turn these off at any time, and you do not need an account with us to do it: Google Analytics : install the Google Analytics Opt-out Browser Add-on . Google ad personalisation : change your settings at My Ad Center . Meta : change your settings in Meta Ad Preferences . Industry opt-out tools : YourAdChoices (DAA) and Your Online Choices (EDAA) . On this site : use the Cookie settings link in the footer to withdraw consent for analytics and advertising cookies at any time. How We Use Your Information To process and deliver your orders and provide customer support. To send order confirmations, delivery updates and, where you've agreed, marketing emails. To improve our website, products and service. To prevent fraud and keep our store secure. To comply with our legal and tax obligations. How We Share Information We share data only as needed to operate the store, for example with payment processors, delivery couriers, and the analytics and advertising providers named above. We require these partners to protect your data and use it only for the services they provide to us. We may also disclose information where required by law. Data Retention We keep personal data only as long as necessary for the purposes set out in this policy, including meeting legal, accounting and reporting requirements. When data is no longer needed, we securely delete or anonymise it. Your Rights Depending on your location, you may have the right to: Access the personal data we hold about you. Request correction of inaccurate data. Request deletion of your data (\"right to be forgotten\"). Object to or restrict certain processing, including direct marketing. Request a copy of your data in a portable format. Withdraw consent at any time where processing is based on consent. To exercise any of these rights, email us at theteam@customersupport.care . We'll respond within the timeframe required by applicable law. If you are in South Africa and are unhappy with how we have handled your data, you also have the right to complain to the Information Regulator ( inforegulator.org.za ). We handle personal information in line with the Protection of Personal Information Act 4 of 2013 (POPIA). Data Security We use appropriate technical and organisational measures to protect your data, including encrypted (SSL) connections during checkout. No method of transmission over the internet is completely secure, but we work hard to safeguard your information. Children's Privacy Some of our products are bought for children, but our store is for adults to buy from. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with data, please contact us so we can remove it. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised \"last updated\" date. Contact Us BuyFactory Direct, a division of Caruso Consulting Co Ltd South Africa administration office: c/o BDO Johannesburg, Wanderers Office Park, 52 Corlett Drive, Illovo, Johannesburg 2196, South Africa International Registered address: Caruso Consulting Co Ltd, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi, 76000, Thailand Email: theteam@customersupport.care Phone: +66 (0) 98 391 3877",
    "url": "https://buyfactorydirect.co.za/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use the website and buy from BuyFactory Direct.",
    "content": "These Terms & Conditions govern your use of buyfactorydirect.co.za and any purchase you make from BuyFactory Direct (a division of Caruso Consulting Co Ltd, \"we\", \"us\" or \"our\"). By using our website or placing an order, you agree to these terms. Please read them carefully. Use of the Website You may use our website for lawful purposes only. By accessing the site you agree that you will not: Use the site in any way that breaches applicable laws or regulations. Attempt to gain unauthorised access to our systems, or interfere with the site's operation or security. Copy, reproduce or redistribute our content (text, images, branding and design) without our written permission. Submit false information or impersonate any person or entity. All content on this website, including the name BuyFactory Direct, our logo, product imagery and copy, is our property or that of our licensors and is protected by intellectual property laws. Products & Descriptions We take care to describe our products accurately, including the size, key, materials and what is in the box. Product photos are for illustration; slight variation in colour, packaging and included accessories can occur between production runs. Sizes, age ranges and capacities are the maker's guidance. Follow the maker's instructions for assembly, installation and use, and supervise children around products with small parts, cords or moving parts. Pricing All prices are shown in South African rand (ZAR, R) and include VAT where applicable. We make every effort to ensure prices are correct at the time of publishing. If we discover an error in the price of an order you have placed, we will contact you to confirm whether you wish to proceed at the correct price before dispatching. Orders & Purchase Terms Placing an order constitutes an offer to purchase. A contract is formed once we confirm and dispatch your order. We reserve the right to refuse or cancel any order, for example where stock is unavailable or where we suspect fraud. If we cancel an order you have paid for, we will issue a full refund. You are responsible for providing accurate delivery and contact details. We are not liable for delays or failed deliveries caused by incorrect information. Payment & Security Payment is taken at checkout through our secure, encrypted (SSL) payment providers. We do not store your full card details. Your order will be processed once payment is authorised. Shipping, Returns & Cancellations Delivery times, coverage areas, and full return and refund conditions are set out in our Shipping and Refunds & Returns pages, which form part of these Terms. Limitation of Liability To the fullest extent permitted by law: Our total liability arising from any order is limited to the amount you paid for the products in that order. We are not liable for indirect, incidental or consequential losses, or for loss of profit, data or opportunity. We provide the website \"as is\" and do not guarantee it will always be available, uninterrupted or error-free. Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot be excluded under applicable law. These Terms do not affect your statutory consumer rights. Governing Law These Terms are governed by applicable law, and any disputes will be handled in accordance with the relevant jurisdiction. Your statutory rights as a consumer remain unaffected. Changes to These Terms We may update these Terms from time to time. The version published on this page at the time you place an order is the version that applies to that order. Questions about these terms? Email theteam@customersupport.care or call +66 (0) 98 391 3877 , our team is happy to help. Contact Us BuyFactory Direct, a division of Caruso Consulting Co Ltd South Africa administration office: c/o BDO Johannesburg, Wanderers Office Park, 52 Corlett Drive, Illovo, Johannesburg 2196, South Africa International Registered address: Caruso Consulting Co Ltd, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi, 76000, Thailand Company registration: 0765554000332 Email: theteam@customersupport.care Phone: +66 (0) 98 391 3877",
    "url": "https://buyfactorydirect.co.za/terms-and-conditions/"
  }
}